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Terms & Conditions

USE OF WEBSITE SUBJECT TO TERMS AND CONDITIONS

1. USE OF THE WEBSITE, BAGS AND PRODUCTS SUPPLIE5 SUBJECT TO THESE TERMS AND CONDITIONS

Your access to, and use of, the Website and your purchase and use of the services and products able to be purchased via the Website is subject to the following terms and conditions. By using the Website you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.

REGISTRATION AND ORDERS

2. ORDERING RULES

For Bags other than Extras and Specialty Bags

Placement of a meal bag order constitutes a weekly subscription.  This order will continue indefinitely each week until such time you have elected to pause or cancel your order using the “My Account” section on the website.

You can choose to pause or cancel your order.

The cut off day and time for ordering, or pausing or terminating an order is on the Wednesday at 2400 hours (midnight) the week before the relevant Delivery or Pickup Date.

Deliveries will be made on a Sunday, Monday or Tuesday generally between the hours of 11:00am to 6:00pm. Delivery will be subject to your location and the delivery times associated with that location.

For all Bags

Field to Meal will deliver your bag irrespective if you or an assigned person is at the Delivery Point.

We recommend in the event no one will be there to receive the delivery that you leave a cooler out to help keep the delivery cool and fresh.

Each week we ask that you swap out the reusable delivery bag.  Please leave your bag out and when we deliver our driver will reclaim your empty bag from the previous week.

Meal bags do not generally include staple ingredients such as salt or oil. We will post the meals prior to each Delivery Date which staple ingredients are required in order to prepare the relevant Recipes. The Recipes will also include details of the staple ingredients required but which are not included in the Bag.

You can conduct your entire communication with Field to Meal via the “My Account” section on the Website.

The email address for communications with Field to Meal is orders@fieldtomeal.com

3. CUSTOMER LIABLE FOR EVERY ORDER

You are liable for every order made under your Login which has not been cancelled or paused pursuant to the Ordering Rules.

PRICE AND PAYMENT

4. PRICING

The prices are per Meal Bag and are listed on the Website.

The delivery fee is also listed upon checkout. Check delivery fees by entering your zip code in the search filed on our “How it works” page.

Field to Meal reserves the right to change the prices from time to time during the term of this agreement. We will notify you of a price increase by e-mail at least eight days before the delivery date for an affected Bag.

5. PAYMENT

Payment for your first Bag or Bags is due, and will be deducted from your credit card, immediately following your first order with us. All subsequent payments will be deducted on the same day of each week.

6.. METHOD OF PAYMENT

You must pay Field to Meal for the Bags purchased by credit card. The Website does not accept any other form of payment.

7. PAYMENT BY CREDIT CARD DECLINED

If your credit card is declined by its financial institution or fails to process for a subsequent Bag or Bags:

Field to Meal may decline to deliver the relevant order; and/or

Field to Meal will contact you to make alternative payment arrangements.

8. ADJUSTMENTS

In the event that any adjustments need to be made Field to Meal will contact to discuss and either invoice or refund accordingly.

PRODUCT AVAILABILITY AND QUALITY

9. PRODUCT AVAILABILITY

Field to Meal will make every effort to fulfill orders placed with the Website, however we will not be liable to any person if we are unable, or decline, to supply a Bag or Product for any reason whatsoever.

Field to Meal reserves the right to substitute ingredients in the event of inventory unavailability.  

Field to Meal may delay dispatch of orders due to stock availability.

10. PRODUCT QUALITY

In establishing that a Product was damaged or spoiled on delivery to you, we may ask for photographic evidence and/or a sample of the damaged or spoiled Product.

If Field to Meal agrees that a Product was delivered to you in a damaged or spoiled condition, we will contact you to discuss alternative options.  These may include refunding you the value of the items in question or providing you with a credit for your next meals.

DELIVERY

11. DELIVERY AREAS

Please refer to the delivery page for details regarding delivery based on your address.  Similarly during the sign up process you will be advised as to whether we are able to deliver to your address and indeed when the delivery will be made. The delivery fee is a flat $5.  

12. DELIVERY

Deliveries will be made between window of delivery times specified on the delivery day specified.  

Field to Meal will assume anyone collecting delivery at the address provided is either the customer or someone authorized by the customer to accept the delivery.  

Upon delivery should there be no one present to collect from our driver the delivery will be left at the address and deemed delivered.  It is recommended that a cooler be left out to ensure the meal bag remains as fresh as possible.

Given the use of insulated re-usable meal bags we ask that you switch out your meal bag each week upon each delivery.  Please ensure each week your previous weeks bag is available for collection irrespective of whether someone is there to accept delivery or not.

13. CHANGE OF ADDRESS

You must notify Field to Meal immediately of a change to your delivery address. We will accept notification up to 72 hours before your delivery day.

14. DELAYS TO DELIVERY

Field to Meal always aims to deliver on the delivery day set for your meals.  In the event we are unable to for any reason, e.g. inclement weather, we will not be held liable for failure to do so.

Should this occur Field to Meal will contact you via phone, text or email to advise of the change to your delivery days, an alternative will be sought.  Should the alternative not be suitable we will can credit you the cost of your meals.

15. INCORRECTLY OR UNDELIVERED PRODUCTS

If any Product or Bag delivered does not correspond with a Product or Bag ordered, you can:

keep the incorrectly-delivered Product or Bag, in which case no adjustment will be made to the payment due from you for the order containing the incorrect Product or Bag; or

reject the incorrectly-delivered Product or Bag, in which case:

in the case of an incorrectly delivered Product, Field to Meal will refund the value of the Product that was originally ordered; and

in the case of an incorrectly delivered Bag, Field to Meal will at its option either replace that Bag or refund the value of the Bag that was originally ordered.

We will, at our choice, refund you by either crediting your credit card or alternatively crediting your account balance in your online account.


OWNERSHIP AND RISK

16. RISK PASSES ON DELIVERY

From the point of delivery it is assumed that ownership, responsibility and risk in the Products shall pass to the Customer.  This includes from this point on the maintenance, integrity and quality of the meal bags contents.

LIABILITY AND INDEMNITY

17. ALLERGIES AND SPECIFIC DIETARY REQUIREMENTS

Except where we specifically and expressly advise you otherwise (e.g., in the case of our Gluten Free Bags), the Bags are not designed to cater for allergies or specific or cultural dietary requirements.  We can in some circumstances cater for specific allergies or dietary requirements upon your instruction.  We will advise in advance should we not be able to accommodate your requests. In any event you must take care and have all responsibility for checking the ingredients in Bags.

PRIVACY

18. COLLECTION OF INFORMATION

The Website contains applications which collect personal information about you. Field to Meal will only use this information to the extent authorized by you, and will only disclose it in the manner set out below.

In using the Website, you authorize Field to Meal to collect, retain and use their personal information for the purposes of:

processing your registration application;

undertaking any dealings or transactions with you;

enforcing any legal or other rights Field to Meal may have against you in any manner that Field to Meal sees fit;

sending you any advertising or promotional material; and

enhancing the Website so that Field to Meal may offer you a better, more personalised and tailored service.

19. INFORMATION RETAINED BY FIELD TO MEAL

Any personal information supplied by you may be retained by Field to Meal until such time as you request that the information be removed.

20. STORAGE OF PERSONAL INFORMATION

Field to Meal has taken many steps, from both technical and systems perspectives, to ensure that your information is well protected. However it is important that you remember to never share their Login with any other person.

While Field to Meal endeavours to keep your personal information collected on the Website secure and confidential, Field to meal shall not be responsible for any breach of security caused by third parties, nor represents that the Website is completely secure.

21. YOUR RIGHTS OF ACCESS

You have the right to access and request to update and/or correct your personal information held by Field to Meal. This can be done by accessing the ‘login’ area of the website, providing an ability to update or change your account details.

Field to Meal reserves the right to suspend a customers account in the event of outstanding payment.

Please keep all login details confidential and safe.  Field to Meal will not be responsible or liable in the event a third party obtains your information and engages in unauthorized use of your account.

Content on the Field to Meal website will be adjusted regularly.  Every effort is made to ensure the information provided is accurate and free from error.  In the event this is not the case Field to Meal is not responsible for or liable for any error emanating from the site.

The terms and conditions is a fluid document.  From time to time they will be adjusted or added to.  Please check the terms and conditions regularly to ensure you still accept them as they are.

In the event we need to contact you we will do so either by phone, text or email.  Similarly should you need to contact us you can call, email or through the website.

This website is governed by United States of American laws.

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